FAQ
Find answers to all your questions about our products or our site
What's included with my plunge?
Your purchase of the CRYOFAST Plunge or CRYOFAST GO Plunge, the ultimate in cold baths, includes free delivery in mainland France, ensuring a luxurious wellness experience from the moment it arrives. Every CRYOFAST Plunge is equipped for instant use, with an arsenal of top-of-the-range accessories: the innovative Smart Water Cooler for optimum temperature, a power cable suitable for 220/230 V outlets, a filter with integrated filtration system for consistently pure water, and a state-of-the-art touch screen for intuitive control at your fingertips or from a distance.
How long does it take to receive my Cryofast Plunge?
Get ready to dive into the world of CRYOFAST! The standard delivery time for your CRYOFAST Plunge in Europe is 6 to 8 weeks. Our team will do everything in its power to speed things up and ensure you receive your product as quickly as possible. In the meantime, why not sharpen your anticipation with an invigorating cold shower? It's a refreshing taste of the sublime experience that awaits you with your CRYOFAST Plunge!
How will my Cryofast Plunge be delivered?
To ensure that the arrival of your CRYOFAST Plunge is as smooth and pleasant as its use, we work exclusively with the most reputable carriers in Europe and beyond. They guarantee impeccable delivery, directly to your door or to your place of business, with the utmost care. Your new sports recovery companion will arrive on a pallet, ready to be unpacked. Imagine the thrill of anticipation - every step from receipt to unpacking will be filled with excitement, the perfect prelude to enjoying the first dip in your CRYOFAST Plunge. The wait is worth the reward, I promise!
Do you have any financing options?
Of course, payment for your CRYOFAST Plunge can be adapted to your preferences! Opt for a one-off payment by credit card via a secure system, or by bank transfer (please contact our customer service department for details). And for those who prefer to spread out the pleasure... and the payments, take advantage of our secure 3X payment option.
Do you live internationally?
Can I track my order?
Absolutely! Anticipation is part of the fun, isn't it? As soon as your CRYOFAST Plunge order sets sail, you'll receive a precious tracking number by email. This will enable you to follow its journey step by step, directly on our carrier's website. But that's not all!
Because we like to keep things smooth and simple, our customer service team is on hand to look after your order. Whether it's by email or WhatsApp (for a lightning response!), we're here to help you follow up your order, until your cold bath reaches its new home port. So, are you ready to dive in?
What is your returns policy?
And because your satisfaction is our priority, we'd like to make it clear that returns are the responsibility of the buyer. We strongly recommend the use of a tracking service to ensure that your return reaches us safely.
How can I contact customer service?
Our customer service team is available by email, telephone or live chat. Please visit our contact page to find the best way to communicate with us.
Can I become an ambassador?
Absolutely! If you're an influencer in the fields of sport, wellness or beauty, our Ambassador program is tailor-made for you. Join us and enjoy exclusive benefits to enrich your experience, boost your portfolio and energize your community.
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