FAQ
Find answers to all your questions about our products or our site
Qu’est ce qui est inclus avec mon plunge ?
Your purchase of the CRYOFAST Plunge or CRYOFAST GO Plunge, the ultimate in cold baths, includes free delivery in mainland France, ensuring a luxurious wellness experience from the moment it arrives. Every CRYOFAST Plunge is equipped for instant use, with an arsenal of top-of-the-range accessories: the innovative Smart Water Cooler for optimum temperature, a power cable suitable for 220/230 V outlets, a filter with integrated filtration system for consistently pure water, and a state-of-the-art touch screen for intuitive control at your fingertips or from a distance.
Illuminate your recovery sessions with integrated LEDs, create the sound ambiance with a pair of waterproof Bluetooth speakers and preserve the quality of your bath with the protective insulating cover. Every detail has been thought out to combine elegance and efficiency, including the user manual that guides you towards a seamless CRYOFAST Plunge experience. Turn your space into a haven of sporty recovery and premium relaxation with CRYOFAST Plunge - available where luxury and performance meet.
How long does it take to receive my Cryofast Plunge?
Get ready to dive into the world of CRYOFAST! The standard delivery time for your CRYOFAST Plunge in Europe is 6 to 8 weeks. Our team will do everything in its power to speed things up and ensure you receive your product as quickly as possible. In the meantime, why not sharpen your anticipation with an invigorating cold shower? It's a refreshing taste of the sublime experience that awaits you with your CRYOFAST Plunge!
How will my Cryofast Plunge be delivered?
To ensure that the arrival of your CRYOFAST Plunge is as smooth and pleasant as its use, we work exclusively with the most reputable carriers in Europe and beyond. They guarantee impeccable delivery, directly to your door or to your place of business, with the utmost care. Your new sports recovery companion will arrive on a pallet, ready to be unpacked. Imagine the thrill of anticipation - every step from receipt to unpacking will be filled with excitement, the perfect prelude to enjoying the first dip in your CRYOFAST Plunge. The wait is worth the reward, I promise!
Do you have any financing options?
Of course, payment for your CRYOFAST Plunge can be adapted to your preferences! Opt for a one-off payment by credit card via a secure system, or by bank transfer (please contact our customer service department for details). And for those who prefer to spread out the pleasure... and the payments, take advantage of our secure 3X payment option.
Remember, every euro invested in your CRYOFAST Plunge is not just a step towards unprecedented well-being and pain relief; it's also a plunge into profitability for those considering its professional exploitation. So, are you ready to make the most of your well-being?
Livez-vous à l’international ?
Bénéficiez d’une expérience de bien-être sans frontières avec CRYOFAST Plunge ! Nous assurons la livraison de votre oasis de détente partout dans le monde, avec un délai de minimum 8 semaines. Que vous soyez prêt à accueillir votre bain froid sur votre terrasse, votre yacht ou au cœur d’une oasis désertique, notre mission est de vous livrer où que vous soyez, apportez juste l’eau et l’électricité !IMPORTANT : Pour les explorateurs du bien-être résidant dans des régions utilisant des prises autres que du 220V, un convertisseur step up/down sera votre meilleur compagnon de voyage pour assurer que votre CRYOFAST Plunge s’adapte parfaitement à son nouvel environnement.
Can I track my order?
Absolutely! Anticipation is part of the fun, isn't it? As soon as your CRYOFAST Plunge order sets sail, you'll receive a precious tracking number by email. This will enable you to follow its journey step by step, directly on our carrier's website. But that's not all!
Because we like to keep things smooth and simple, our customer service team is on hand to look after your order. Whether it's by email or WhatsApp (for a lightning response!), we're here to help you follow up your order, until your cold bath reaches its new home port. So, are you ready to dive in?
What is your returns policy?
At CRYOFAST, we understand that every diving experience must be perfect. If for any reason you feel that your CRYOFAST Plunge does not meet your expectations, we accept returns within 30 days of receipt of your order. For returns to be accepted, please ensure that the product remains in its original condition and is returned in its original packaging. Please note that a restocking fee may apply to process the return.
And because your satisfaction is our priority, we'd like to make it clear that returns are the responsibility of the buyer. We strongly recommend the use of a tracking service to ensure that your return reaches us safely.
Our customer service team is on hand to guide you through the returns process and answer any questions you may have. Whether by email or WhatsApp, we're here to ensure that your CRYOFAST experience is as smooth and satisfying as possible, from the initial dive to managing your return.
How can I contact customer service?
Our customer service team is available by email, telephone or live chat. Please visit our contact page to find the best way to communicate with us.
Can I become an ambassador?
Absolutely! If you're an influencer in the fields of sport, wellness or beauty, our Ambassador program is tailor-made for you. Join us and enjoy exclusive benefits to enrich your experience, boost your portfolio and energize your community.
C’est votre chance de briller et de partager la révolution du bien-être avec le CRYOFAST Plunge. Découvrez tous les détails et lancez-vous en visitant notre page Ambassadeur dès maintenant !
Your purchase of the CRYOFAST Plunge or CRYOFAST GO Plunge, the ultimate in cold baths, includes free delivery in mainland France, ensuring a luxurious wellness experience from the moment it arrives. Every CRYOFAST Plunge is equipped for instant use, with an arsenal of top-of-the-range accessories: the innovative Smart Water Cooler for optimum temperature, a power cable suitable for 220/230 V outlets, a filter with integrated filtration system for consistently pure water, and a state-of-the-art touch screen for intuitive control at your fingertips or from a distance.
Illuminate your recovery sessions with integrated LEDs, create the sound ambiance with a pair of waterproof Bluetooth speakers and preserve the quality of your bath with the protective insulating cover. Every detail has been thought out to combine elegance and efficiency, including the user manual that guides you towards a seamless CRYOFAST Plunge experience. Turn your space into a haven of sporty recovery and premium relaxation with CRYOFAST Plunge - available where luxury and performance meet.
Get ready to dive into the world of CRYOFAST! The standard delivery time for your CRYOFAST Plunge in Europe is 6 to 8 weeks. Our team will do everything in its power to speed things up and ensure you receive your product as quickly as possible. In the meantime, why not sharpen your anticipation with an invigorating cold shower? It's a refreshing taste of the sublime experience that awaits you with your CRYOFAST Plunge!
To ensure that the arrival of your CRYOFAST Plunge is as smooth and pleasant as its use, we work exclusively with the most reputable carriers in Europe and beyond. They guarantee impeccable delivery, directly to your door or to your place of business, with the utmost care. Your new sports recovery companion will arrive on a pallet, ready to be unpacked. Imagine the thrill of anticipation - every step from receipt to unpacking will be filled with excitement, the perfect prelude to enjoying the first dip in your CRYOFAST Plunge. The wait is worth the reward, I promise!
Of course, payment for your CRYOFAST Plunge can be adapted to your preferences! Opt for a one-off payment by credit card via a secure system, or by bank transfer (please contact our customer service department for details). And for those who prefer to spread out the pleasure... and the payments, take advantage of our secure 3X payment option.
Rappelez-vous, chaque euro investi dans votre CRYOFAST Plunge n’est pas seulement un pas vers un bien-être et un soulagement de la douleur sans précédent ; c’est aussi un plongeon dans la rentabilité pour ceux qui envisagent son exploitation professionnelle. Alors, prêt à faire fructifier votre bien-être ?Bénéficiez d’une expérience de bien-être sans frontières avec CRYOFAST Plunge ! Nous assurons la livraison de votre oasis de détente partout dans le monde, avec un délai de minimum 8 semaines. Que vous soyez prêt à accueillir votre bain froid sur votre terrasse, votre yacht ou au cœur d’une oasis désertique, notre mission est de vous livrer où que vous soyez, apportez juste l’eau et l’électricité !IMPORTANT : Pour les explorateurs du bien-être résidant dans des régions utilisant des prises autres que du 220V, un convertisseur step up/down sera votre meilleur compagnon de voyage pour assurer que votre CRYOFAST Plunge s’adapte parfaitement à son nouvel environnement.
Absolutely! Anticipation is part of the fun, isn't it? As soon as your CRYOFAST Plunge order sets sail, you'll receive a precious tracking number by email. This will enable you to follow its journey step by step, directly on our carrier's website. But that's not all!
Because we like to keep things smooth and simple, our customer service team is on hand to look after your order. Whether it's by email or WhatsApp (for a lightning response!), we're here to help you follow up your order, until your cold bath reaches its new home port. So, are you ready to dive in?
At CRYOFAST, we understand that every diving experience must be perfect. If for any reason you feel that your CRYOFAST Plunge does not meet your expectations, we accept returns within 30 days of receipt of your order. For returns to be accepted, please ensure that the product remains in its original condition and is returned in its original packaging. Please note that a restocking fee may apply to process the return.
And because your satisfaction is our priority, we'd like to make it clear that returns are the responsibility of the buyer. We strongly recommend the use of a tracking service to ensure that your return reaches us safely.
Our customer service team is on hand to guide you through the returns process and answer any questions you may have. Whether by email or WhatsApp, we're here to ensure that your CRYOFAST experience is as smooth and satisfying as possible, from the initial dive to managing your return.
Our customer service team is available by email, telephone or live chat. Please visit our contact page to find the best way to communicate with us.
Absolutely! If you're an influencer in the fields of sport, wellness or beauty, our Ambassador program is tailor-made for you. Join us and enjoy exclusive benefits to enrich your experience, boost your portfolio and energize your community.
This is your chance to shine and share the wellness revolution with the CRYOFAST Plunge. Find out all the details and get started by visiting our Ambassador page today!
FOLLOW OUR ADVENTURE
Follow us on instagram and join our Plunger community!
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